Terms of sale

01Who we sell to

We sell to businesses only. Orders are accepted from parties acting in the course of a trade or profession. We do not sell to consumers, and the consumer protections of Dutch and EU law, including the fourteen-day right of withdrawal, do not apply to these sales.

02Prices

• Every price on this site excludes VAT and is stated in euro.
• Intra-EU supplies to a business with a valid VAT identification number are reverse charged. Without a valid number we must charge Dutch VAT.
• Published prices are STARTING prices for the standard configuration described next to them. Artwork tiers, add-ons, rush production, non-standard sizes and delivery outside the Benelux are quoted on top.
• The quotation fixes the final price for your order. Until a quotation is issued, a published price is a floor, not an offer.
• The configurator produces an estimate. The quotation produces the price.

03Quotations and orders

• A quotation is valid for 30 days unless it says otherwise.
• An order exists when we confirm it in writing, not when a form is submitted.
• Prices in a confirmed order do not change afterwards, including if our own costs move.
• Payment terms are stated in the quotation.

04Online orders

• This section applies to orders placed and paid through the checkout on expolightbox.com. For those orders, the order confirmation email and the invoice take the place of the quotation wherever these terms refer to one.
• By ordering you confirm that you are buying for your business. We may cancel and refund an order that is plainly a consumer purchase.
• The price is the amount shown at checkout and on your invoice. You pay it in full when you order, by the methods offered at checkout. VAT is charged or reverse charged as described under Prices.
• An order exists once payment has succeeded and we have sent the order confirmation. For payment methods that settle later, it exists when the payment arrives.
• You upload your print file after payment, using the link in the confirmation. We send a digital proof within 2 working days of receiving a usable file. Nothing is produced until you approve that proof in writing.
• If we have no usable file or no approval within 30 days of the order, we may cancel it and refund the amount paid, less design work already delivered.
• The lead time shown when you ordered counts from your proof approval. We confirm the delivery date in writing after approval.
• Before you approve the proof you may cancel by email, and we refund the amount paid less design work already delivered. After approval the print is made to your order and the order can no longer be cancelled.
• Online rental: you pay the rent and a deposit equal to the difference between the purchase price and the rent; the deposit carries no VAT. Return the frame by the return-by date in your confirmation (7 days after delivery). We refund the deposit within 5 working days of receiving the frame undamaged, less the cost of repairing any damage. If the frame has not reached us within 30 days after the return-by date, the deposit is kept as the purchase price excluding VAT, the frame is yours, and we invoice it with VAT added or reverse charged as described under Prices. The Rental terms below also apply.
• Warranty: 12 months on the frame and the LED system, from delivery, against defects under normal use. It does not cover wear from transport or handling, or damage.

05Artwork and approval

• We check every supplied file and tell you what we find, but we do not correct artwork you supplied unless you ordered a design tier that includes it.
• Nothing is produced until you approve the digital proof in writing.
• The approved proof is the reference. A print that matches the approved proof is a correct print, including where the proof itself contained an error.
• Colour on backlit fabric is matched as closely as the process allows and is not guaranteed to match a screen, a swatch printed on paper, or a previous production run.
• You confirm that you hold the rights to the artwork you supply, and you indemnify us against third-party claims arising from it.

06Lead times and delivery

• Lead times count in working days from your written proof approval, never from the order.
• The quotation states the delivery date for your order. We do not confirm a date we do not believe.
• Risk passes on delivery to the address, or on hand-over at the venue goods reception where goods reception delivery was ordered.
• Title to the goods passes when they are paid for in full.
• Where we cannot meet a confirmed date, we will tell you as soon as we know and offer a rental equivalent for that exhibition where a frame is available.

07Rental

• The rental period is up to seven days around your exhibition unless the quotation says otherwise.
• The printed fabric is newly produced for you and remains yours after the event.
• The frame is returned in the condition it was supplied, allowing for fair wear. Damage beyond that is charged at repair or replacement cost.
• Return carriage is as stated in the quotation.

08Fire rating and compliance

Our fabrics are classified B1 to DIN 4102-1 and the certificate is supplied with the order. That certificate covers the supplied fabric. It is not a certification of your stand, of any structure the fabric is fitted to, or of approval by a venue or an organiser. Confirming what your specific hall requires remains yours to do, and we will help where we can.

09Complaints

• Inspect the goods on receipt and tell us about visible damage or a shortage within five working days.
• Report anything else within a reasonable period of discovering it.
• Warranty terms for your order are stated in the quotation.
• A complaint does not suspend a payment obligation for an undisputed part of an invoice.

10Law and jurisdiction

Dutch law applies. The United Nations Convention on Contracts for the International Sale of Goods is excluded. Disputes go to the competent court in the district where we are established, unless mandatory law requires otherwise.

Where the quotation and these terms conflict, the quotation prevails for that order.

11Contact

Anything unclear: info@expolightbox.com. We would rather answer a question before an order than argue about a clause after one.